Once we processed it, we’ll inform you again via e-mail. Do they get payed in vouchers, or is that only your customers’ privilege? KLM owes me €1462. It is time to respect their rights and do the MINIMUM for them in this “exceptional situation” that you use as an excuse in your messages. : Please contact us via Customer Care and supply us with a Power of Attorney and a copy of a valid picture id of the passenger for whom compensation is requested. We are all going through a lot at the moment, and a voucher does not help me pay bills or do essential repairs on my home. They have no intention of returning your money. We do understand that this is a difficult situation for everyone but as my previous colleagues already mentioned before we do not give any refunds at the moment. KLM owes me £1900. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details 2.3 If it's KLM fault. If you’re the silent lurker type, please support others via likes and other reactions (the latter marks the content as more relevant for the algorhythm). KLM begins to understand that the PR department cannot solve the problem of an impending crisis of confidence — breaking the law will not be overlooked by the public anymore. But I also didn’t buy my ticket in anticipation of a pandemic and not getting a refund. Only vouchers will be offered with the full value of your ticket. The money for the flight took over a year to save up, so that myself and my partner could visit a family member in Africa. The status of your refund request. KLM’s Refunds Processing System. Refunds . To make it worse, our minister says in parliamentary questions that “we can always go to court” and she tries to kill European regulations through a back door. However, we’re trying to complete your request within 60 days. These tips do not guarantee you a refund. Instead of refunding customers for these canceled flights, which is their policy, KLM has only offered vouchers for future flights. Select country and language. We would like to show you a description here but the site won’t allow us. Dear KLM, your behaviour has been illegal and is incredibly inconsiderate to people who are already dealing with so much upset. I don’t want a voucher, because I am not a bank, and because my money won’t have the same value in a year. The solution is simple. KLM owes me more than £3350. Because they have high paychecks and profits and help from states, and we don’t. Use #klmrefund if you like to make it trending. I have cancer so I don’t have time to wait a year, I need this money for my daughter. It’s not at all nice to feel humiliated trying to convince them to respect the law. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. Dear KLM, I wonder why we as customers are getting ignored? Now we don’t require to travel as it’s long passed, so a voucher is of no use to us. As of now, many customers are being served by KLM’s contact center, so you might change your flight or ask for a refund … I lost my job, I’d need my money now. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Dear KLM, do the right thing and stick to the laws, rather than lining your own pockets and those who can afford to throw money away. The worst is that the company’s saying they have more problems than me. ... 24/7 via Twitter. Corporate. KLM owes me €2300. KLM will reportedly suspend all intercontinental service as a result strict new testing requirements from the Dutch government. However, in view of the magnitude of this crisis and the number of cancellations, it may take longer to process these transactions. Dear KLM, if the situation was reversed and I couldn’t take my flight, you wouldn’t blink twice to keep the fare of my non refundable ticket (nor would I expect you to). A voucher is not enough because I don’t know if I will be able to fly within one year. Newsroom. How could a company treat its customers with such disregard? Therefore, Air France and KLM have decided to adjust their refund policy for flight cancellations taking place on 15th May and after. We will not respond to this email anymore unless you would like to make use of the voucher. I’m worried that flight prices will escalate or the company goes bump. I’m thinking about this all the time, I wrote everywhere, spent hours and hours on this. I doubt I’m the only one who purchased a flight while I still had a job. You also have access to updated information from KLM on Facebook, Messenger , through our Twitter account, on KLM.com or via your travel agent. The KLM tickets were applied for refund on 10 April 2020 via BSP.” €225 is what I spend on food in 5-6 weeks, while your management still earns millions of euros a year. I don’t get a share of your profits, so why should I cover your losses? KLM owes me £2000. Because if this would have happened to us, they wouldn’t give a damn about our problems. Their customers are flooding Facebook and Twitter to complain they can’t get their money back for canceled trips. If anything, you will receive a voucher after those 60 days. Why don’t you try hard to get help from the state to pay back customers ticket? If you ever plan to buy a ticket from KLM in the future, you can only hope that you will not become of us who are working hard to get our money back. Money is not even the main problem. If you haven’t heard anything from us after 90 days, please contact our KLM Customer Contact Centre. Big firms like you don’t care about people. Now they want to take away our rights retroactively. Who knows when we can travel again and whether we can afford to travel in the future, so vouchers are not helpful at all. The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. KLM owes me €1000. The minister has also instructed the national organization responsible for enforcing the right to refund to not enforce at the moment. Making ends meet is really hard under this stress. Up to €600 per passenger. Affiliate. Select country and language. 09/**/2020 - Orbitz called KLM on behalf of me and I got an email from Air France Sales & Service Center saying I will have to contact orbitz regarding my refund. A voucher is of no use to me since the reason behind my initial travel has now passed and not required. However, we’re trying to complete your request within 60 days. Because of an extensive COVID-19 testing programme, you won’t have to go into quarantine upon arrival in Amsterdam if you test negative. On May 14, 2020, KLM announced a change in their return policy — If a flight was canceled by the airline on or after May 14, 2020, customers can opt to request a cash refund or a voucher. KLM website offers single and return tickets ... but the cheapest option can prove the most costly. I just want you to refund what is owed, so that I can give it back to the families. Learn it. Depending on if your flight was cancelled, you can request a travel voucher or a cash refund. Claim Agencies etc. Dear KLM, I used to fly with KLM for business as well as pleasure, but I will take my money elsewhere in the future. T Contact KLM 24/7 via Twitter > ☎ See contact ... Request a refund > Claim Agencies information. Speaking in the Dutch parliament at the start of May, van Nieuwenhuizen told MPs that KLM was up against some €3 billion in refunds to travellers, underscoring the need for customers to accept the vouchers over their legal right for reimbursement.. KLM claims that the regulations were not written in anticipation of a pandemic, and therefore shouldn’t apply now. These are some steps that you can take in order to start the refund process. KLM owes me €1500. It’s not lawful, and KLM are unreachable. KLM has confirmed that they will not be issuing refunds for travelers who have booked flight tickets with a departure date prior to May 31, the airline told NL Times. KLM has updated its voucher policy, and will now offer a choice of either of a voucher or cash refund for future flights cancelled as a result of the coronavirus crisis. KLM is adjusting its refund policy for the coronavirus crisis so that passengers whose flights are cancelled due to the pandemic can choose between a voucher or a cash refund. Who you talked to, employee numbers, dates, what information they gave you, etc. Book your KLM flight now and change your booking at no extra cost. You might be requested to send proof that KLM refused a refund, and it can’t hurt your chances if you explain to the bank the exact legal basis of your claim. Search query Search Twitter. Dear KLM, your attitude and your total disregard for your customers’ circumstances at this difficult time is the very hard to accept. Nothing they say seems to ever pan out, and yet they hide the real state of affairs behind posts of beautiful locations on social network. I have the right of get ALL my money back, and I need it to live in my current situation. And after experiencing KLM’s “customer support” I would never use this airline’s services again. KLM owes me £920. Dear KLM, the definition of integrity: “the quality of being honest and having strong moral principles; moral uprightness”. With so many people out of work and low on funds, receiving a refund is imperative. Dear Air France, if I have had my money back from the beginning, I would have used it on your company at first. Language Selection KLM Royal Dutch Airlines. Banks are for loans, not your customers. This was the last time we could have spent out there with them. KLM owes me €687. Through March 31, the value of tickets for flights that may be canceled and for which the airline could be liable for vouchers or refunds reached around 2 … The Dutch minister with air travel in her portfolio has given KLM de facto permission to not give refunds as long as the vouchers are valid for 1 yr and at expiry unused value will then be refunded. Customers then have the choice of buying a new ticket with the voucher or requesting a refund. KLM owes me almost £1000. Dear Air France–KLM, I had trust in you, I couldn’t believe you would not respect the law. Currently selected country: France, Currently selected language: English The airline is not the victim of this pandemic, yet they’re the ones being bailed out. Together, we are an ocean”. Dear KLM, airlines could not exist without their customers. I was shocked because this was a company I had trusted. Air France/KLM has a strong presence on both Twitter and Facebook Messenger. Dear KLM, be honest with your customers. People do remember who treats them well, and this behaviour is shocking. It’s under the same company as Air France. The biggest part of those who were affected have already receive their vouchers instead of money without giving their consent, which violates the law Regulation (EC) No 261/2004. I felt cheated, left alone. Find up-to-date answers to the most asked questions about the impact of the coronavirus on our services and travel routes. Saved searches. Remove; In this conversation How much could you be entitled to? Frustrated and out of options, people have turned to making complaints on KLM websites and social media outlets only to find those complaints have been removed. Most flights had been previously canceled, but now Europe is gradually opening its borders and mass cancellations of flights are no longer happening. Since the start of the health crisis, Air France-KLM has been offering vouchers valid for a year. Select country and language. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. Dear KLM, you should know that what you’re trying to force is illegal and stop immediately! And in this case your KLM refund must be paid in cash, not in coupons or vouchers. Partners. Their loyalty cannot be returned even with a refund. And travel routes for services not rendered changes via Twitter > ☎ See.... 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